FAQ

Are crickets safe for my dog to eat? 

Yes! They are most certainly safe, nutritious and dogs love them.

Do you use the whole cricket?

Yes. We use organic cricket powder which is the product of crickets farmed and then ground down into a powder.

Are preservatives used?

We use natural antioxidants such as Mixed Tocopherols (Vitamin E) and Rosemary Extract which helps prevent the treats from going stale. We also use Buffered distilled white vinegar which makes the PH more acidic and that prevents mould from settling in. We do not use any harsh chemical preservatives that may be dangerous to your pet.

Are the treats grain free?

Yes, we keep our treats free of grains, biologically grains have no place in a dogs diet.

What if I entered my address incorrectly? 

Please send an email to info@invopets.com.au as soon as possible after placing your order. Include the order number, your correct details and write in the subject line 'CHANGE OF ADDRESS'. 

What is Invopets returns policy?

Please see the link to our refund policy https://www.invopets.com.au/policies/refund-policy

I didn't receive my confirmation email? 

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email info@invopets.com.au and our support team will assist you in resolving the issue. 

Do you ship outside of Australia?  

Unfortunately, we do not ship outside Australia just yet but subscribe to our newsletter to be the first to know when that changes!